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| Feedback questionnaire |
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| Would you like your answers to be handled confidentially? |
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| Have you ever purchased products from FRINGS? |
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| SERVICE: |
| Please, answer the following questions by rating these questions on a scale from 1 („I completely agree“) to 5 („I completely disagree“): |
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| 1. FRINGS information material contains sufficient product information for a purchase: |
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| 2. Individual advice by a FRINGS specialist provides sufficient information for a purchase: |
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| 3. Delivery dates are adhered to: |
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| 4. Deliveries are complete and the delivered goods are serviceable: |
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| 5. On-site installations are carried out promptly and properly: |
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| 6. FRINGS provides all necessary after-sales service and support: |
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| 7. Periodic information on new product developments is sufficient: |
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| PRICE/PERFORMANCE: |
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| 8. FRINGS products are high-quality products: |
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| 9. The product price is too high: |
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| 10. The product performance meets our expectations: |
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| 11. The products have a good price/performance ratio: |
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| 12. FRINGS products are long-life products: |
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| PRODUCT RANGE: |
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| 13. The product range meets our requirements: |
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| 14. The product range is too narrow with regard to: |
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| 15. Your suggestions: How can FRINGS improve their product range: |
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| 16. FRINGS is our contact no. 1 in case of enquiries and requests: |
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| CORPORATE DESIGN: |
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| 17. FRINGS's corporate design is appealing: |
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| 18. FRINGS's corporate identity is appealing: |
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| 19. FRINGS's website (http://www.frings.com) is informative: |
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| INFORMATION ABOUT YOUR COMPANY: |
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| 20. What is the sector of activity of your company? |
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| 21. How many employees does your company have? |
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| 22. What is the annual turnover of your company (in EURO)? |
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